| Order Created |
An order has been created on your account. |
No |
|
| Pending Payment Confirmation |
Waiting for confirmation that payment has been received. |
Maybe |
If you have an unpaid order or invoice, that will need paying. Otherwise, your order is being processed. |
| Need to Sign Attestation Form |
We sent you a form that needs to be electronically signed. |
Yes |
Check your email or sign in to your account to sign the Attestation Form. |
| Pending Insurance Verification |
We are waiting to see what your insurance provider says. |
No |
Nothing! Unless we don't have your correct insurance information. Reach out with the correct info ASAP and we can get you on track. |
| Sent for Insurance Verification |
We are waiting to see what your insurance provider says. |
No |
Nothing! Unless we don't have your correct insurance information. Reach out with the correct info ASAP and we can get you on track. |
| Pending Prescription |
We still require a prescription from you. |
Maybe |
Sometimes it is helpful to follow up with your doctor. |
| Need to Send Invoice |
1NW will be sending you an invoice for an out-of-pocket cost. |
No |
Keep an eye out for an email. |
| Need to Pay Invoice |
There is an unpaid invoice waiting. |
Yes |
After payment is received we can move things onto the next step. |
| On Hold |
Your order is being held for a specific reason. |
Probably not |
Examples include holding until a certain week of your pregnancy per your insurance or pre-ordering a new model that is not yet in stock. |
| Pending Release |
Your order is on file. |
No |
Just hold tight! We will send you any updates in status promptly. |
| Pending Fulfillment |
Your order is about to leave our warehouse. You will receive shipping information via email when it does. |
No |
Nothing! Your order will be on the way soon. |
| Fulfilled |
Your order is on the way or has already been delivered. You will be able to track it within 24 hours of it leaving our warehouse. |
No |
Check your tracking email for details! |
| Canceled |
Your order has been canceled. |
No |
|
